We offer free shipping for all orders over $30 USD. If you order less than $30, a flat shipping fee of $5 will be added.
We do this so that any combination of two tea products (above 30g) will result in free shipping for you. The $5 shipping fee accurately reflects what it costs us to ship a small, light package from China to most countries.
We ship directly from our home warehouse in Dali Old Town, Yunnan province. We live here and take care of the tea just like it was our own :). We are just a few hours drive from the plantation itself. This ensures the tea is as fresh as possible for each and every order.
DELIVERY & TRACKING
We use an international, tracked shipping option which can be tracked from our home warehouse right up to your door. For US residents, the service integrates seamlessly with USPS.
On average, delivery times vary from 1-2 weeks. Some faster, some slower - it can depend on your home country's customs and how long it takes to process there. If you are concerned about your shipment, contact us and we will look into it for you.
We ship to all global locations, including, USA, UK, Russia, Australia, Europe and Singapore.
Our mission is to ensure you are 100% satisfied with each and every Living Leaf purchase. If your product is incorrect, damaged or otherwise unsatisfactory we will be happy to send you a replacement.
If you wish to return the product for a refund, then contact us and we will arrange it with you.